Contact

There are a number of ways you can contact the Richmond General Practice Alliance.

By phone:  on 0208 614 3874

Or by email:

For enquiries about our Hubs contact swlicb.RGPAhub@nhs.net

Complaints procedure 

Our policy in brief

We will acknowledge your complaint within 2 working days.

We will initially offer you the opportunity to meet with us to discuss your complaint at a time convenient to you, either in person or over the phone.

If we cannot resolve your complaint at the meeting, or you choose not to take up the offer, we will proceed to an investigation.

A full written response will be made with 20 working days, unless our investigation is still incomplete. In this instance, we will keep you informed of progress, explaining why there is a delay.

If you are making the complaint on behalf of someone else, we will need to ensure that you have their permission to do so. We will need to obtain their consent.

To make a complaint or feedback about one of our services

You can make your complaint by contacting the Richmond General Practice Alliance in writing, addressing it for the attention of the Business Director:

By mail:

Richmond General Practice Alliance

26 Upper Teddington Road

Hampton Wick KT1 4DY

OR Via e-mail : swlicb.RichmondGPAlliance@nhs.net

Or by phone

020 8614 3874

How to find us