RGPA Private Microsuction (Ear Wax Removal)

Welcome to our Private Microsuction (Ear Wax Removal) service. This service provides safe, gentle and effective ear wax removal carried out by trained audiologists. The procedure involves using a microscope and suction tool to extract any ear wax that could cause blockage or irritation to the ear.  This is a quick and precise process.

Exclusions

Please note that we are unable to see patients under the age of 18 years, those with an active ear infection and those who have any pain in the ear. We are also unable to treat anyone who is taking anticoagulants.

Where 

The service is delivered Tuesday evenings 5pm-8pm at Sheen Surgery, 70 Sheen Lane, London, SW14 8LP.

Booking and Payment 

• Appointments can only be made via Richmond GP Alliance Ltd.
• Clients will be offered an appointment and sent a link to pay via a secure platform.
• The charge for a consultation and any removal of wax is £60 (both ears).
• When payment is received, confirmation of the appointment together with preparation instructions and directions will be emailed to the client.

To book an appointment please fill out the booking form below 

Cancellation & Refund Policy 

The following terms are regarding cancellations, non-attendance, and refunds:

1. Cancellations

• Appointments may be cancelled or rescheduled up to 2 working days before the scheduled time without charge.
• If cancelled with less than 2 working days’ notice, the full appointment fee will be charged, and no refund will be issued.

2. Non-Attendance (Did Not Attend)

• If the client does not attend the confirmed appointment without the required prior notice, the full fee will be retained.
• Repeated non-attendance will result in refusal of future bookings.

3. Late Arrivals

• If the client arrives late for the appointment, we will do our best to see the client within the remaining time. However, the session may be shortened to avoid delays for other patients.
• If the client is more than 5 minutes late, we may be unable to see them, and this will be treated as a non-attendance with no refund issued.

4. Refunds

• Refunds are only issued in cases where RGPA Private Microsuction Clinic needs to cancel the appointment and cannot offer a suitable alternative.
• If, during the consultation, the audiologist determines that treatment is not suitable (e.g., due to infection or other medical concerns), the client will receive a 50% refund of the appointment fee and guidance on what next steps to take.
• Refunds will not be provided for late cancellations, non-attendance, or where the procedure is incomplete due to patient-related factors such as late arrival or inability to tolerate the procedure.
•  Refunds, where applicable, will be processed within 3 business working days.

5. Multiple Sessions & Follow-Up Appointments

• In some cases, it may not be possible to remove all earwax in a single session.
• If a follow-up appointment is required, this will be charged at the normal appointment rate of £60.

6. Rescheduling

• The client may reschedule an appointment (subject to availability) provided at least 2 working days’ notice is given.
• Rescheduled appointments are treated as new bookings and subject to the same cancellation terms.

Preparation & Guidance

• The client should use an ear wax softener 5 days before the appointment; we recommend olive oil or Earol, this can be bought at a pharmacy. Apply one drop in both ears, morning and evening until the day of the appointment.

Please fill out the form at the bottom of the page and we will be in touch within 2 working days.